One plan per venue. Upgrade or cancel anytime. Pricing is monthly — pay annually and save 20%.
Full feature breakdown. Check mark = included. Dash = not on that plan.
| Feature | Starter | Pro | Scale |
|---|---|---|---|
| Bookings & scheduling | |||
| Embeddable booking widget | ✓ | ✓ | ✓ |
| Real-time lane availability | ✓ | ✓ | ✓ |
| Party / group bookings | ✓ | ✓ | ✓ |
| Walk-in & phone bookings | ✓ | ✓ | ✓ |
| Double-booking prevention (atomic) | ✓ | ✓ | ✓ |
| Availability re-check at payment | — | — | ✓ |
| Customer notes & special requests | — | ✓ | ✓ |
| Payments | |||
| Pay in person (record at desk) | ✓ | ✓ | ✓ |
| Stripe Connect (online payments) | — | — | ✓ |
| Full payment at checkout | — | — | ✓ |
| One-click full refunds | — | — | ✓ |
| Rebook after cancellation | — | — | ✓ |
| Multi-currency (CAD/USD/GBP/EUR) | — | ✓ | ✓ |
| Payments CSV export | — | — | ✓ |
| Pricing engine | |||
| Per-lane, per-person & flat rates | ✓ | ✓ | ✓ |
| Hour-tier discounts | ✓ | ✓ | ✓ |
| Day-part pricing (Cosmic Bowl, Glow Night) | ✓ | ✓ | ✓ |
| Party-size brackets (group discounts) | — | ✓ | ✓ |
| Themed event pricing | — | ✓ | ✓ |
| Season-based pricing | — | ✓ | ✓ |
| Add-on auto-attach per person | — | ✓ | ✓ |
| Bundled packages (flat price) | — | ✓ | ✓ |
| Staff & admin | |||
| Admin dashboard | ✓ | ✓ | ✓ |
| Multi-user staff invites | — | ✓ | ✓ |
| Role-based access (owner / manager / front-desk) | — | ✓ | ✓ |
| Audit log (admin changes) | ✓ | ✓ | ✓ |
| Reports & data | |||
| Booking heatmap | ✓ | ✓ | ✓ |
| Revenue dashboard (day/week/month) | ✓ | ✓ | ✓ |
| Customer spend & visit history | ✓ | ✓ | ✓ |
| Bookings CSV export | — | ✓ | ✓ |
| Customer list CSV export | — | ✓ | ✓ |
| Branding & white-label | |||
| Widget branding (logo, colors, fonts) | — | — | ✓ |
| White-label customer emails | — | — | ✓ |
| Multi-location | |||
| Venues included | 1 | 1 | Up to 3 |
| Per-location pricing & branding (separate logins) | — | — | ✓ |
| Support | |||
| Email support | ✓ | ✓ | ✓ |
| Retainer support hours / month | — | 1 hr | 3 hrs |
The things people ask before they hand over a card.
Yes. Every plan includes a 14-day free trial with full access. We collect a card at signup so your venue stays live the moment the trial ends — but nothing is charged until day 15. Cancel before then and you won’t be billed. No contract, no notice period.
None. Zero implementation fees on all plans. You sign up, configure your venue, paste the widget — done. White-glove onboarding is available at no extra charge.
Anytime. Upgrades take effect immediately and are prorated. Downgrades apply at your next renewal so you keep what you paid for through the current period.
No platform cut. We charge a flat monthly subscription. Stripe's standard processing fees (2.9% + $0.30) apply on paid bookings on Scale — we pass them through at cost, zero markup.
Subscriptions are billed in USD. Your venue can collect bookings in CAD, USD, GBP, or EUR — you choose one currency at setup and it's consistent across all pricing, refunds, and reports.
Yes. We can flip your account to manual invoicing on quarterly or annual terms. Useful for venues with finance approval workflows or purchase orders. Email support@lanebooker.ca to set it up.
Full access for 14 days. We take a card at signup and don’t charge it until the trial ends.
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